Customer-Centric Retailing

Mi9 Mosaic Clienteling
Mi9 CRM

Personalize the Retail Experience with a Dynamic Customer Engagement and Selling Tool.

Award-winning Mi9 Mosaic Clienteling places customer-centric retailing at the fingertips of your sales associates with an accessible, cross-platform mobile clienteling solution. Mi9 Mosaic Clienteling is a powerful relationship selling system designed to enhance engagement with your customers at every step of their journey. Our robust solution leverages real-time visibility into your customers’ omni-channel activities with wish lists, preferences and contact details, making it possible to:

  • Achieve rapid ROI with proven mobile clienteling techniques that bring about increases in traffic, conversion, average transaction value and even gross margin, in time frames as short as a few months
  • Build highly-personalized, one-to-one relationships with your customers
  • Utilize the best practices of effective selling
  • Increase sales, enhance loyalty and improve retention of your most valuable customers
  • Improve stock movement and achieve higher margins with intelligent cross-selling, up-selling and customer-centric features like wish lists, outreach task management and more
  • Keep the associate-customer relationship active with the ability to send thank you e-mails or letters, delivery confirmations, follows ups and more

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Empower Every Associate

Our accessible, cross-platform mobile clienteling solution provides your team with a true 360-degree view of the customer’s behaviors across all channels, enabling a personalized shopping experience before, during and after the sale.

▌ Valuable Data Collection

Store associates can easily collect information, such as preferences, contact details, lifestyle data, wish lists and more, while face-to-face with the customer. Mi9 Clienteling brings your associates’ manual client books into the digital age with a complete history of customer purchases that will enable them to maximize the data gathered and deliver personalized service and targeted outreach, all from their mobile clienteling device.

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▌ Look Book

While working with their customers, store associates can browse through a beautiful gallery layout of products that includes product descriptions, images and alternate sizes. Associates can easily make intelligent cross-sell and up-sell recommendations directly from the mobile clienteling device. If the item is out of stock, real-time omni-channel inventory lookup lets associates search for the product elsewhere to save the sale.

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Clienteling