The Mi9 Retail management team is committed to providing exceptional quality and service to our clients. The company is supported by a team that possesses the combination of expertise, business sense and foresight necessary in guiding the future of Mi9 Retail.

Management Team

Neil Moses

Chief Executive Officer, Board Member

Neil has extensive experience in executive-level operational and corporate development positions. In addition to his executive leadership role at Mi9 Retail, Neil is also a founding partner of Respida Capital. Prior to joining Respida, Neil served as Vice President of Operations for Perceptive Software, a subsidiary of Lexmark International, as part of Lexmark’s acquisition of Brainware, Inc. in 2012. Neil had previously served as Chief Operating Officer of Brainware, where he led the company’s global system delivery organization, as well as the customer support, marketing, product and business development functions within the company. Before joining Brainware, Neil worked with a number of startups, including as President and co-founder of Rogomo, Inc., where he launched several expert services marketplaces, including Prior to Rogomo, Neil held a number of senior-level positions at AOL, which included leading the New Revenue organization and multiple corporate development and strategy teams. Earlier in his career, Neil was also a corporate attorney at the law firm Fulbright & Jaworski, LLP (now Norton Rose Fulbright).

Neil earned a J.D. from the New York University School of Law and a B.A. in Political Science from Emory University.

Management Team

Jason Williams

President and Chief Financial Officer, Board Member

Jason has over 15 years of financial management and business process improvement experience. In addition to his executive officer role at Mi9 Retail, Jason is also a founding partner of Respida Capital. Prior to joining Respida, Jason served as a Financial Controller for Perceptive Software, a subsidiary of Lexmark International, as part of Lexmark’s acquisition of Brainware, Inc. in 2012. Jason had previously served as a Director of Strategic Projects at Brainware, where he led multiple successful projects to grow revenue and increase profitability. Prior to joining Brainware, Jason held various finance roles with MCI Telecommunications, Hogan & Hartson, Wyeth Pharmaceuticals and Design & Production.

Jason received his MBA from the University of Virginia’s Darden Graduate School of Business and a B.S. in Business Management and International Relations from Brigham Young University.

Ernie Eichenbaum - Mi9 Retail

Ernie Eichenbaum

Chief Operating Officer

Early in his career, Ernie served as Logistics Manager at Scitex and later as Plant Manager for Telrad, a leading Telecom equipment provider. From there he joined ProfitKey as a Supply Chain expert, then served as VP of Strategic Initiatives at Infor where he led the roll out of their e-Commerce offerings, established the PMO, and developed the Fast Start program – a rapid implementation method that improved time to benefit for enterprise applications.

After Infor, Ernie served as COO at Merino Services, and then as VP Operations at NexDimension Technologies where he delivered advanced Analytics, and Financial and Operational Reporting in SaaS and Hosted environment. His most recent experience was as a Manager at Ultra Consultants, where he guided enterprises along their business transformation path.

Ernie completed his Industrial Engineering degree at Tel Aviv University with a focus on Supply Chain and Operations.

Management Team

Charles Kaplan

Chief Marketing Officer

Charles has more than 20 years of marketing, product management and business development experience. He has held executive leadership roles in both high-growth and established enterprise software companies such as MicroStrategy, Lexmark, and Brainware. Charles received a MBA from the University of Virginia’s Darden Graduate School of Business and a B.A. from Vanderbilt University.

John Sarvari - Mi9 Retail

John Sarvari

Chief Technology Officer

As CTO, John is responsible for the company’s technology investments and related strategy. He posesses more than 25 years of experience in developing successful technology solutions and processes for continuous business improvement for large enterprise software companies. Prior to joining Mi9 Retail, John spent two decades at JDA, where he served as Group Vice President, Technology.

Gregg Monastiero - Mi9 Retail

Gregg Monastiero

Head of Global Sales

Gregg has twenty-eight years of experience as a software architect and has spent his career leading high-performing enterprise sales teams, with a focus on retail and ERP systems. Monastiero most recently served as President of Symphony Retail AI. Over his career, he has run sales organizations of fast-growing global companies, such as Tata Consultancy Services, JDA, and Infor. Gregg holds an MBA from Babson College and is an active member of The National Association of Corporate Directors (NACD).

Karina DuQuesne - Mi9 Retail

Karina DuQuesne

Senior Vice President, Administration and General Counsel

Karina DuQuesne joins Mi9 Retail with extensive experience advising clients on legal, financial, corporate governance and compliance matters. Prior to Mi9 Retail, Karina worked as an attorney at DLA Piper LLP where she focused on private equity, mergers & acquisitions, and other corporate matters across several industries. She earned a Juris Doctor and Certificate in Dispute Resolution from Benjamin N. Cardozo School in New York City, as an E. Nathaniel Gates Scholar and a Bachelor of Science in Economics from the Wharton School at the University of Pennsylvania.
Matt Pierce - Mi9 Retail

Matt Pierce

Chief Information Security Officer (CISO)

Matt oversees the global IT, SaaS, and information security departments. Having worked in the IT field for over 15 years, he has extensive knowledge of global IT operations, and maintains a worldwide staff and infrastructure. Matt holds over 15 standard certifications in information technology and security. Matt earned his bachelor and master’s degrees in cyber security and information assurance from Western Governors University.