Refined Retail Software Powering the World’s Top Jewelry and Luxury Brands
Modern shoppers are more discerning, knowledgeable, and demanding than ever before. Both jewelry and luxury retailers need to adapt to these changes with better ways of managing inventory and engaging with customers on a personal level.
As a jewelry retailer faced with growing competition from etailers and department stores, you need to fully understand your customers and engage them in meaningful ways to inspire a desire to buy.
Luxury retailers are very different from the rest. While mass merchants can rely on discounts and promotions to move merchandise, luxury retailers need to work harder at earning the sale. Affluent customers expect the ultimate in service when they’re shopping, and retailers who don’t deliver won’t compete.
Deliver the personal touch your luxury and jewelry customers expect with the ultimate in customer engagement tools like clienteling. Deployed on a sleek mobile device, the tool transforms your sales associates into selling superstars, equipping them with the omni-channel customer profile information needed to create a personal connection
“Mi9 Retail understands the jewelry vertical and the unique needs of luxury jewelers. Their project team is experienced, passionate, dedicated and has been fabulous to work with. In addition to providing our stores with more efficient and secure operational tools, we are also thrilled about the Mi9 Retail solution’s customer engagement features, which will allow us to connect with our customers in new and meaningful ways.”
– Chief Financial Officer, Tivol
Making Jewelry Retailers Shine
The Mi9 Retail Jewelry Group
At Mi9 Retail, we understand the needs of jewelry retailers. Our Jewelry Group, comprised of experienced jewelry retail software professionals, is dedicated exclusively to the needs of jewelry retailers.
Our mobile solutions to manage inventory, clientele customers, fulfill omni-channel orders, and process jewelry POS transactions help jewelry retailers improve stock movement, achieve higher margins, improve customer retention, and ultimately increase sales.
Jewelry-Specific Product Management
The Mi9 Retail jewelry software suite supports the product attributes jewelry retailers need including the type of metal, stone, design, and more. You can also associate warranty information, certificates, multiple product images, and other important files.
Full-Featured Jewelry Repair Module
Manage the end-to-end repair process digitally including engraving, ring resizing and more with an integrated jewelry repair module that provides real-time visibility into repair status at every stage.
Loyalty Software for Jewelry Customers
Turn every bride into a lifelong customer when you remember her birthday and anniversary by adding them to her clienteling profile. Always propose the perfect gifts by using the solution’s built-in wishlist capabilities.
Selected Jewelry Retail Software Features
- Full support of serialized products
- Split commissions
- House accounts
- Non-merchandise sales (services, repairs)
- Custom orders, trade-ins, make ups and break ups
- Appraisals and letter of value
- Jewelry-specific product definition with type of metal, stone, design, and unlimited user-definable attributes and images
- Warranty information and certificates
- Jewelry point of sale software
- Consignment management with reporting and financial invoice
Support of third party vendor files including images and certificates
Virtual jewelry box with images (Look Book)
- Sales associate outreach tasks with workflow automation
- Client lists, warranty reminders, and annual checkups
- Targeted customer promotions and campaign management
- Omni-channel wish lists
- Notes and preferences (metal color, ring size, stones, collections and more)
- Special events (birthdays, wedding anniversaries, etc.)
- Added security for high profile clients
“By implementing the Mi9 Retail fully integrated, real-time store solution, we expect to operate more efficiently, supply better visibility to chain-wide inventory, and provide an even higher-level of customer service.”
– Vice President of Information Technology, St. John
Refined retail software powering the world’s top luxury brands
Specialty and Luxury Group
Mi9 Retail recently announced that it has formed a new practice focused on the specific needs of specialty, luxury, and jewelry retailers. This practice includes dedicated account management, sales, technical pre-sales, consulting and support personnel who are focused on meeting the needs of these retail segments throughout every interaction with Mi9.
Bespoke Fashions Require Tailored Software
Your fashions may be one-of-a-kind, but your software doesn’t need to be. Our software is designed to be highly configurable to meet the needs of retailers who want to run their businesses in a variety of ways without requiring expensive software customizations.
End-to-End Software for Luxury Retail
With Mi9 Retail, you get a true end-to-end retail software solution that supports your business operations with real-time views into inventory, provides a seamless shopping experience and delivers the products your customers desire most.
From merchandising, replenishment, allocation, open-to-buy, case pack ordering, visual assortment planning and business intelligence to omni-channel order management, CRM, clienteling, and mobile POS, we have your retail apparel business covered.
Paris, Milan, New York… The World!
Whether you’re doing business locally or around the globe, online or in stores, operating a single brand or multiple banners, working with franchisees or company-owned stores or a mix of all the above, Mi9 Retail can power your business with world-class retail enterprise software solutions.