Personalize the Retail Experience with a Dynamic Customer Engagement and Selling Tool.
The internet has changed the way shoppers interact with retailers. The proliferation of showrooming and customers researching products on mobile devices while visiting a physical retail store means that retailers need to work harder than ever before to deliver a great in-store customer experience. A strong focus on customer engagement and creating a personal experience for every client is ultimately what will make the business thrive.
Sales associates who are equipped with clienteling software can access customer profiles that deliver omni-channel customer information on a mobile device. These devices can also be used for mobile POS, extending the return on your hardware investment. The secret to clienteling success is when store associates augment the transactional customer data from retail and online systems with notes and anecdotes that can be leveraged add a truly personal touch to every shopping experience.
Award-winning Mi9 Mosaic Clienteling places customer-centric retailing at the fingertips of your sales associates with an accessible, cross-platform mobile clienteling solution. Mi9 Mosaic Clienteling is a powerful relationship selling system designed to enhance engagement with your customers at every step of their journey. Our robust solution leverages real-time visibility into your customers’ omni-channel activities with wish lists, preferences and contact details, making it possible to:
Achieve rapid ROI with proven mobile clienteling techniques that bring about increases in traffic, conversion, average transaction value and even gross margin, in time frames as short as a few months
Build highly-personalized, one-to-one relationships with your customers
Utilize the best practices of effective selling
Increase sales, enhance loyalty and improve retention of your most valuable customers
Improve stock movement and achieve higher margins with intelligent cross-selling, up-selling and customer-centric features like wish lists, outreach task management and more
Keep the associate-customer relationship active with the ability to send thank you e-mails or letters, delivery confirmations, follows ups and more