Mi9 Mosaic Clienteling

Mi9 Mosaic Clienteling 2017-08-10T13:56:37+00:00

Customer-Centric Retailing

Mi9 Mosaic Clienteling

Personalize the Retail Experience with a Dynamic Customer Engagement and Selling Tool.

The internet has changed the way shoppers interact with retailers. The proliferation of showrooming and customers researching products on mobile devices while visiting a physical retail store means that retailers need to work harder than ever before to deliver a great in-store customer experience. A strong focus on customer engagement and creating a personal experience for every client is ultimately what will make the business thrive.

Sales associates who are equipped with clienteling software can access customer profiles that deliver omni-channel customer information on a mobile device. These devices can also be used for mobile POS, extending the return on your hardware investment. The secret to clienteling success is when store associates augment the transactional customer data from retail and online systems with notes and anecdotes that can be leveraged add a truly personal touch to every shopping experience.

Award-winning Mi9 Mosaic Clienteling places customer-centric retailing at the fingertips of your sales associates with an accessible, cross-platform mobile clienteling solution. Mi9 Mosaic Clienteling is a powerful relationship selling system designed to enhance engagement with your customers at every step of their journey. Our robust solution leverages real-time visibility into your customers’ omni-channel activities with wish lists, preferences and contact details, making it possible to:

  • Achieve rapid ROI with proven mobile clienteling techniques that bring about increases in traffic, conversion, average transaction value and even gross margin, in time frames as short as a few months
  • Build highly-personalized, one-to-one relationships with your customers
  • Utilize the best practices of effective selling
  • Increase sales, enhance loyalty and improve retention of your most valuable customers
  • Improve stock movement and achieve higher margins with intelligent cross-selling, up-selling and customer-centric features like wish lists, outreach task management and more
  • Keep the associate-customer relationship active with the ability to send thank you e-mails or letters, delivery confirmations, follows ups and more

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Empower Every Associate

Our accessible, cross-platform mobile clienteling solution provides your team with a true 360-degree view of the customer’s behaviors across all channels, enabling a personalized shopping experience before, during and after the sale.

▌ Valuable Data Collection

Store associates can easily collect information, such as preferences, contact details, lifestyle data, wish lists and more, while face-to-face with the customer. Mi9 Clienteling brings your associates’ manual client books into the digital age with a complete history of customer purchases that will enable them to maximize the data gathered and deliver personalized service and targeted outreach, all from their mobile clienteling device.

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▌ Look Book

While working with their customers, store associates can browse through a beautiful gallery layout of products that includes product descriptions, images and alternate sizes. Associates can easily make intelligent cross-sell and up-sell recommendations directly from the mobile clienteling device. If the item is out of stock, real-time omni-channel inventory lookup lets associates search for the product elsewhere to save the sale.

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