Who is this document for?

This thought leadership article is written for professionals in retail organizations in a variety of verticals. Roles may include senior executives, merchandising, buying, information technology, operations, customer experience, finance, and more.

What will I learn about?

Retailers are hustling to keep pace with what better-informed customers want to buy, when, where and at what price – all while innovative methods of shopping driven by new technology, artificial intelligence, and rapidly evolving fulfillment options are forever changing the very foundation of customer service.

In this exclusive thought leadership article, you will learn about:

  • How data and science now rule over knack and intuition
  • How to prepare for perpetual change in the world of retail
  • How are they different?
  • How legacy and disparate systems hold retailers back from success
  • …and more!
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