As part of a software implementation that is run on premise, it seems very attractive to customize functionality in order to cover all process requirements. The challenge comes after around 2 years when an upgrade to the next version is due.
It is a challenge because all the customizations have to be upgraded to the new version, which often turns into whole new project – both from a timely aspect as well from a budget point of view.
In this 6-minute interview, Keith Lockwood, Senior Business Solutions Consultant at Mi9 Retail, explains how to avoid customizations while at the same time making sure all process requirements are covered.
Keith also highlights the benefits of cloud computing from both a business and an IT perspective and the change in the overall attitude towards cloud computing.