Who is this document for?

This guide is written for professionals in retail organizations in a variety of verticals who are involved with retail technology solutions. This may include senior executives, information technology, merchants, finance, and more.

What will I learn about?

Delivering outstanding customer service is more important than ever before in the face of today’s increasingly informed and fickle consumer. However, improving customer service without increasing costs is challenging. In order to win in a highly competitive retail environment, retailers need to rethink their supply chain processes, retail delivery models and enabling technologies.

In this Mi9 Retail white paper, we share key supply chain strategies to help retailers deliver exceptional customer service to today’s increasingly unpredictable, less brand loyal, more price conscious, and ever more technology savvy consumer.