A Unified Customer Engagement Suite
This complete store operations and customer engagement platform equips associates with the omnichannel data and features needed to personalize the shopping experience and engage customers before, during, and after the sale. Advanced capabilities include configurable loyalty programs, clienteling, promotions, recommendations, and more.
Centralized, Real-Time Accuracy
A real-time, centralized view of inventory, customers, orders, and loyalty across all channels equips associates with the accurate omni-channel information that today’s consumers demand.
Find Freedom in the Cloud
Benefit from a predictable cost structure by shifting responsibility for server infrastructure, security, vulnerability assessments, and ongoing issue management away from your in-house IT team, thus turning capital expenses into operating expenses.
Enable the Endless Aisle
View enterprise-wide inventory levels, product images, and details in real time, emulating an e-commerce experience inside the store to place orders and save every sale, shipping to anywhere and fulfilling from anywhere.
Promotions and Subscriptions
The robust promotions engine and subscription module allow the retailer to tailor simple or complex promotion pricing in real-time based on product, customer, loyalty, and subscription membership. Promotions can be configured as stackable, or not – the choice is yours!
Sell More with Relevant Recommendations
Drive increased margins and basket size with product-based recommendations that deliver highly-relevant upsell, cross-sell, and other recommended items right to the POS screen.
“It was important that BSA select a partner who not only had the right solution, but who really understands the way we run our retail business and can support us with deep and broad retail software experience. After an 18-month selection period, we’re excited to move to the next phase in our retail systems transformation initiative with Mi9 Retail.”
– Director of Sales Planning and Development, Boy Scouts of America
Create Seamless Experiences
Create seamless omni-channel commerce experiences with access to customer, product and company data in real time across all channels. From footwear to fedoras, fresh items to flooring, the highly-configurable solution supports a multitude of product types and retail verticals.
