Most retailers recognize the importance of combining the best of digital technologies and physical stores to profitably create a seamless and consistent customer experience across channels. But many retailers find it difficult to build the right organization and deliver on their omni-channel strategy.
In this webinar, we shared the top strategies that retailers need to consider in order to create a seamless physical and digital organization.
The webinar focuses on these key themes:
- Delivering a seamless customer experience across all customer touchpoints
- Gaining a holistic view of the customer at every step of the journey
- Overcoming disparate data challenges
- Leveraging physical stores as distribution centers
- Supercharging the supply chain