Mi9 OMS

Mi9 OMS 2017-06-21T12:19:03+00:00

Today’s retail order management systems (OMS) are a key component enabling retailers to deliver the unified commerce experience customers demand. From click-and-collect to store orders shipped to the customer, retailers need an intelligent fulfillment engine to deliver great customer experiences in the most efficient way possible.

Mi9 OMS empowers retailers with the technology needed to efficiently view and manage omni-channel inventory and customer data in real-time, resulting in the seamless click-and-collect service that your customers demand.  With the ability to accept and fulfill orders from any location in a single, centralized database, Mi9 OMS enables retailers to:

  • Eliminate errors and lost productivity associated with the manual processes in omni-channel retailing
  • Retain the freedom to accept full or partial payment for orders, decide which store gets credited for sales and manage changes and exceptions with optimal precision
  • Leverage the web beyond e-commerce as a sales channel by encouraging visits to the retail store with store pickup
  • Streamline the fulfillment of online orders from store inventory using mobile devices
  • Allow products to be reserved online or from another store and picked up or shipped from anywhere
  • Manage layaways, pre-orders and product reservations so that no matter where the inventory is located, sales are never lost

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Unified Commerce

Delivering a seamless customer experience across all channels with Mi9 OMS.

▌ Omni-Channel Order Fulfillment

Mi9 OMS delivers a single management portal for orders from B2B and D2C websites, brick-and-mortar stores, online marketplaces like eBay and Amazon, and other order points. An intelligent order engine determines the most efficient way to process orders, including fulfilling from stores, warehouses or even drop-shipments from vendors.

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▌ Efficient Order Orchestration

Order orchestration capabilities enable streamlined orders, fulfillment, and inventory allocation along with returns management, partial shipments, e-mail notifications, and all with configurable rules and workflows. Users can monitor complex processes with an overview of all steps and channels, utilizing order aging, discrepancy and exception reports.

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OMS