The key to satisfying elevated customer expectations is to create a consistent and personalized shopping experience wherever, whenever and however your customers shop. Delivering on that experience requires a different approach that sets the stage for unified commerce.
Our retail experts will provide you with the insights you need to keep pace with today’s connected consumer.
Vice President, Retail Consulting at Boston Retail Partners
Donna Lekites has spent her extensive career successfully leading strategic retail initiatives. Her background includes a broad spectrum of roles within several retailers, roles with software solution providers, and across a wide variety of retail client-partners while working with consulting firms. Donna specializes in Merchandising, Planning, Allocation, Forecasting, and Replenishment software solutions and process improvement initiatives as well as implementations. Donna is known for her delivery excellence and is highly regarded by clients, partners, and co-workers. Her experience spans across all retail models including department stores, mass merchants, big box and specialty stores, grocery, drug, off-price, multi-channel, and e-commerce business models.
Executive Director, Product Strategy at Mi9 Retail
Scott is an expert in customer-centric retailing including CRM, clienteling, and advanced analytics. He began his professional career in the high-touch, high-value industry of bespoke men’s fashions where he held leadership positions with retailers such as Brooks Brothers and The Custom Shop. He parlayed that experience into a subsequent career in software where he has successfully led the introduction of several market-leading clienteling and CRM platforms. Scott joined Mi9 Retail from Retaligent (acquired by Mi9) where he served as COO and then CEO. Scott is a blogger and frequent speaker on the topic of customer-centric retailing.