Webinars

2017 March Webinar 2017-04-27T18:30:56+00:00

Mi9 Retail Webinars

Innovative Strategies to Engage with Customers and Create Great Experiences

Webinar: Optimizing the Customer Journey
Presented by: Scott Pearson | Executive Director of Product Strategy, Mi9 Retail
Date: March 23, 2017 | 2pm EST

Scott is an expert in customer-centric retailing including CRM, clienteling, and advanced analytics.  He began his professional career in the high-touch, high-value industry of bespoke men’s fashions where he held leadership positions with retailers such as Brooks Brothers and The Custom Shop.  He parlayed that experience into a subsequent career in software where he has successfully led the introduction of several market-leading clienteling and CRM platforms.  Scott joined Mi9 Retail from Retaligent (acquired by Mi9) where he served as COO and then CEO.  Scott is a blogger and frequent speaker on the topic of customer-centric retailing.

What you will learn in this webinar:

  • Why it is important to really know your customers

  • Steps to optimize the customer journey across all touch-points

  • Ideas to build a customer engagement strategy

  • How Mi9 Retail solutions help create great customer experiences

This webinar is part of series that will feature Mi9 Retail subject matter experts who will cover topics that include CRM/Clienteling, Retail Analytics, Advanced Order Routing, Digital Commerce, and more.