Intelligent Fulfillment Engine
Improve operational efficiency with customer orders that are routed to the optimal shipping locations at the right time based on flexible fulfillment rules. The centralized, perpetual inventory system is continually updated for superior accuracy.
Efficient Order Orchestration
Order orchestration capabilities enable streamlined orders, fulfillment and inventory allocation along with returns management, partial shipments, e-mail notifications, and all with configurable rules and workflows.
Integrated Returns Management
Streamline the returns process with an integrated returns management module that supports automated confirmation, shipping label creation, and much more.
Built-In Reporting and Analytics
Actionable analytics about the metrics that really matter to order routing and fulfillment. For example, did routing decisions reduce the cost and speed of delivery, to enable you to continually refine shipping processes.
Inventory ATP
Rules-based and source-dependent inventory visibility ensures stock availability for each order, taking into account future receipts, holdbacks for prior commitments, 4-wall inventory, and sales channel.
“The Mi9 e-Commerce and Order Management System gives us a single platform upon which we can open unlimited potential for our customers and our products and future expansion to other company divisions.”
– Chief Executive Officer, Tori Richard
Delight Your Customers and Reduce Costs
Deliver great customer experiences with a full-featured omnichannel order management system that enables you to fulfill orders quickly, efficiently, and in the ways your customers want.
Click and Collect with Omnichannel Order Management
Whether you call it click-and-collect, BOPIS, or endless aisle, The Mi9 Retail omni-channel order management solution enables retailers to break down silos for efficient ordering, fulfillment, returns, and exchanges via any retail channel.
Everything You Need for Masterful Order Orchestration
In addition to order control, routing and fulfillment functions, Mi9 Unified Order Management provides a full suite of customer service, logistics and inventory control capabilities.