What is webrooming and should retailers be concerned?
A few years ago, showrooming was causing high levels of concern among retailers. They were worried that shoppers were using their physical stores as showrooms to touch, test, and try on items only to [...]
Understanding Baby Boomers and Their Shopping Habits
Although Millennials and Gen Z have received increasing attention from marketers lately, retailers must not underestimate Baby Boomers and their impressive spending power. In fact, Boomers will shortly become even more affluent, as they’re [...]
Audit Your Product Assortment in 10 Questions
A lot of what’s been written lately about customer experience is focused on topics including customer service, communications, and the customer journey. Merchandising doesn’t come up very often, it seems, alongside customer experience. However, [...]
How to Win Your Customers’ Hearts This Valentine’s Day In Four Easy Steps
February the 14th always brings the promise of something special: it’s a day where love is celebrated with small (or sometimes grand) gestures. Whether lovebirds exchange thoughtful gifts or share a romantic dinner, Valentine’s [...]
Mi9 Retail Makes a Big Splash at NRF 2018
We’re back from another amazing year at NRF 2018, Retail’s BIG Show! It was a whirlwind three days of amazing discussions and meetings with retailers from all over the world. Thank you so much to [...]