Mi9 CRM 2017-05-01T09:36:15+00:00

Customer-Centric Retailing

Mi9 Mosaic Clienteling

Identify and Target Relationships that Hold the Highest Potential for the Greatest Returns.

Mi9 CRM is a retail-specific customer experience and relationship management solution designed to help you understand and engage your customers using the power of omni-channel data. Receive immediate gains through effective, targeted outreach and compelling messaging, enabling you to truly know your customers and fully understand where they are in the customer lifecycle. More than ever before, you will be able to target the right customers with the right products, at the right time, every time.

Forming and maintaining relationships with your customers and improving loyalty is made easy as our solution streamlines all areas of customer interactions through the use of dashboards, analytics and reporting tools.  Delight your customers with the rewards they really want.  A centralized database enables the management of multiple loyalty card types, tiers, point events and more.  By spotting patterns and determining trends, our solution enables control of customer engagement so you can:

  • Cut through the clutter and increase campaign effectiveness by delivering highly relevant messaging
  • Provide unparalleled service with a true 360-degree view of customer behavior across all channels
  • Increase productivity by automating marketing communications and customer service
  • Improve stock movement with intelligent cross-selling and up-selling
  • Achieve higher margins by targeting customers who have a demonstrated interest in slow-moving stock, preventing the need for markdowns and promotions

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Improve Customer Loyalty

We provide the power to capture, process and analyze critical customer data, enabling you to engage with customers in ways that genuinely interest them.

▌ Automatic and Ad-Hoc Segmentation

With endless flexibility for automatic and ad-hoc segmentation and targeting, you can easily segment customers around product categories, enabling each group to receive targeted content. This allows you to stand apart in quality and originality by offering unique, personalized messaging combined with appropriately targeted products.

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▌ Campaign Management and Analytics

Our solution provides you with the power to plan and execute multi-channel, multi-stage marketing campaigns. CRM marketing analytics provide you with a means to easily track the effectiveness of your marketing campaigns by comparing sales to actual responses. Your marketing strategies can be continually refined based on the collection and analysis of data from campaign results.

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