Identify and Target Relationships that Hold the Highest Potential for the Greatest Returns.
Mi9 CRM is a retail-specific customer experience and relationship management solution designed to help you understand and engage your customers using the power of omni-channel data. Receive immediate gains through effective, targeted outreach and compelling messaging, enabling you to truly know your customers and fully understand where they are in the customer lifecycle. More than ever before, you will be able to target the right customers with the right products, at the right time, every time.
Forming and maintaining relationships with your customers and improving loyalty is made easy as our solution streamlines all areas of customer interactions through the use of dashboards, analytics and reporting tools. Delight your customers with the rewards they really want. A centralized database enables the management of multiple loyalty card types, tiers, point events and more. By spotting patterns and determining trends, our solution enables control of customer engagement so you can:
Cut through the clutter and increase campaign effectiveness by delivering highly relevant messaging
Provide unparalleled service with a true 360-degree view of customer behavior across all channels
Increase productivity by automating marketing communications and customer service
Improve stock movement with intelligent cross-selling and up-selling
Achieve higher margins by targeting customers who have a demonstrated interest in slow-moving stock, preventing the need for markdowns and promotions