Who is this webinar for?
This webinar is for retail professionals who are interested in using technology to enhance the customer experience, including executives in the areas of information technology, customer service, store operations and others.
What will I learn?
In this recorded webinar presented in partnership with BRP Consulting, you will learn innovative strategies to satisfy elevated customer expectations and how Mi9 Retail helps retailers create great omni-channel experiences. We explore topics including:
- The importance of a seamless customer experience across all customer touchpoints
- How to gain a holistic view of the customer in real time
- Why the elimination of channel silos is necessary
- The top findings of the BRP 2017 Customer Experience/Unified Commerce Survey