NOTE: Raymark is now part of the Mi9 Retail team. Read the press release here.
Raymark is pleased to announce that TIVOL, the iconic jewelry retailer in business for over 100 years, has gone live with Raymark’s retail management suite. With stores in Kansas City and Overland Park, the TIVOL brand is a member of the Luxury Jewelers Resource Group (LJRG), a consortium of privately-owned and independent jewelers that unanimously selected Raymark’s end-to-end suite of solutions last year, including Point of Sale (including mobile), Clienteling, Merchandising, Replenishment, Open-to-Buy Planning, Purchasing, Repairs, Reporting and Analytics.
Raymark’s ability to cater to the jewelry vertical’s niche requirements including serialization, repair management, customer orders and clienteling led TIVOL alongside the eight other LJRG banners to select Raymark after an extensive vendor selection process that culminated in late 2014. “Raymark understands the jewelry vertical and the unique needs of luxury jewelers. Their project team is experienced, passionate, dedicated and has been fabulous to work with. In addition to providing our stores with more efficient and secure operational tools, we are also thrilled about the Raymark solution’s customer engagement features, which will allow us to connect with our customers in new and meaningful ways,” stated Briana Ross, CFO of TIVOL.
“All of us at Raymark are so pleased that the go-live at TIVOL was a success. The project teams from Raymark and TIVOL worked collaboratively to achieve this important milestone, and we are excited to see TIVOL begin to reap the benefits of their new technology. As we look towards the future, we are excited to implement more of the LJRG banners and many other prominent jewelers,” said Marc Chriqui, President at Raymark.
Established in 1910, TIVOL was founded in downtown Kansas City, Mo., by Charles Tivol. The company now has store locations on Kansas City’s Country Club Plaza and in Hawthorne Plaza in Overland Park, Ks. TIVOL remains family owned to this day. The iconic retailer provides an array of fine jewelry and timepieces to the Kansas City market and beyond, all while providing heroic, uncompromising customer service. TIVOL also enjoys a strong network of renowned designers and jewelry artisans as its partners–many of whom credit the company with helping them establish an industry name and reputation. For more information, visit TIVOL.com.