Learn innovative strategies to engage with customers and create great experiences in this recorded webinar.
Presented by: Donna Lekites, Vice President, Retail Consulting at Boston Retail Partners and Scott Pearson, Executive Director of Product Strategy at Mi9 Retail
The key to satisfying elevated customer expectations is to create a consistent and personalized shopping experience wherever, whenever and however your customers shop. Delivering on that experience requires a different approach that sets the stage for unified commerce.
In this recorded webinar, we explore:
- The importance of a seamless customer experience across all customer touchpoints
- How to gain a holistic view of the customer in real time
- Why the elimination of channel silos is necessary
- The top findings of the BRP 2017 Customer Experience/Unified Commerce Survey