Who is this document for?
This case study is written for professionals in retail organizations in a variety of verticals who are involved with e-commerce solutions. This case study applies to pure e-tailers as well as omni-channel retailers with online and physical stores. Roles may include senior executives, information technology, online operations, customer experience, finance, and more.
What will I learn about?
Pure Haven Essentials is a growing direct-sales company, focused on providing customers with exceptional personal care and home care products free of toxic ingredients. Pure Haven Essentials came to Mi9 Retail in need of integrated order management and inventory management systems that could meet the specific demands and explosive growth of their direct-sales business model, and easily integrate into their existing direct sales software. This case study explores the project process and subsequent business benefits from implementing Mi9 e-Commerce.