Optimizing the Customer Journey

//Optimizing the Customer Journey

Learn innovative strategies to engage with customers and create great experiences in this recorded webinar.

Presented by: Scott Pearson, Executive Director of Product Strategy

How retailers engage their customers has changed dramatically over the last 10-15 years. While a disproportionate percentage of sales still occur in the store, more and more sales are shifting online. Retailers need to define and adopt new strategies to engage with today’s omni-channel customer at every stage of the customer journey.

In this recorded webinar, we explore:

  • Why it is important to really know your customer
  • Steps to optimize the customer journey across all touchpoints
  • Ideas to build a customer engagement strategy
  • How Mi9 Retail solutions help create great customer experiences
2017-10-23T11:21:22+00:00