Who is this document for?

This case study is written for professionals in retail organizations in a variety of verticals who are involved with retail technology solutions. This may include senior executives, information technology, merchants, finance, and more.

What will I learn about?

Clicks, a South African-based health and beauty retailer with over 440 stores, is the leading retailer of its kind in the country. Prior to selecting Mi9 Retail, Clicks was utilizing two different replenishment systems that had limited forecasting capabilities in a highly promotions-driven business. This approach led to a continuous strain on the business and its users. A great amount of user intervention was also necessary to try to overcome some of the shortcomings of the systems which in the end was not optimum for the business and made maintaining service levels a challenge.

In this Mi9 Retail customer success story, you will learn about how Mi9 Retail helped Clicks:

  • reduce store out-of-stocks by 40 percent
  • enhance user experience and efficiency
  • improve forecast accuracy
  • and much more.