MIAMI, FLORIDA August 31, 2017 – Mi9 Retail, a leading provider of omni-channel retail software, is pleased to announce that Betteridge has selected the Mi9 Retail end-to-end jewelry suite to modernize and enhance its operations. This fully integrated, cloud-based solution includes Mi9 Mosaic POS, Clienteling, CRM, Mobile Inventory Management, Order Management, and Repairs. It also includes Mi9 Intelligence, the advanced analytics and business intelligence solution built on the Mi9 retail data warehouse.
Betteridge was established in 1897, making it one of the world’s oldest jewelry and luxury watch businesses to be owned by the same family throughout its history. The company has built a reputation for not only selecting the finest jewelry, watches, and antiques, but is also well-known for its exemplary customer service.
Betteridge decided to migrate their existing system to the newest Mi9 Retail platform to take advantage of its mobile POS, CRM, and modern clienteling technology to foster increased sales and an even greater customer experience. The addition of role-specific dashboards and the advanced analytics in Mi9 Intelligence will enable the company to be even more agile and responsive to market and customer needs. This BI platform gives Betteridge access to data-driven insights that are typically only available to the largest retailers.
“The Mi9 team understands our unique needs and is a partner we trust,” said Win Betteridge, COO of Betteridge. “Mi9 Retail is committed to the jewelry and luxury retail markets, and is making the ongoing investments in their products, implementation services, and people to remain on the forefront of this industry. The fact that we can run our core Mi9 systems in the cloud means we no longer have to incur the costs and risks of managing these systems in house, and they’ve made the migration path to the new platform efficient and cost-effective.”
“We recognize that jewelers and luxury retailers who need to expand or replace their legacy systems not only want modern technology, but also want implementation services that are predictable and reliable,” said Neil Moses, CEO of Mi9 Retail. “We’re committed to supporting our ASC customers’ legacy systems, but we’re also providing a migration path to the latest mobile POS and clienteling solutions if they want to upgrade. We have taken our collective experience in this industry and rolled it into a set of best-practices implementation ‘packages’ that ensure these customers can be up and running on their new systems with minimal disruption and downtime.”
Founded in 1897 from a long pedigree of fine jewelers and silversmiths, Betteridge is one of the most prestigious family-owned jewelry and watch businesses in the world. With corporate headquarters and a flagship storefront in the heart of Greenwich, Connecticut, in the last decade Betteridge has expanded its locations to Palm Beach, Florida, as well as Aspen and Vail, Colorado. Since 2010, the online store at Betteridge.com has allowed customers to peruse an expansive catalogue, discover unique pieces, benefit from Betteridge staff’s considerable expertise, and make online purchases with confidence and ease. For more information, visit www.betteridge.com.
About Mi9 Retail
Mi9 Retail is passionate about helping retailers create great experiences for their customers – online, in-store, and on any device. We know that great retail experiences happen when optimized inventory management intersects perfectly with well-executed customer engagement strategies to deliver higher customer loyalty, better margins, and a more engaged workforce. Our solutions for merchandise management, digital commerce, and store operations are used by leading retailers across the globe. The company is headquartered in Miami, FL, with operations in North America, Europe, and Asia. Visit www.mi9retail.com to learn more.