Social Media

The Week in Retail: Why Retailers Need to Leverage Mobile and Social Technologies

With the holiday season just around the corner, there’s a strong opportunity for retailers to acquire new customers as web browsers and online shoppers. A new Forrester research projects that consumers will buy $89 billion online in November and December, accounting for 14% of all retail spending. As well, not only does the report predict [...]

The Week in Retail: Omni-Channel Holiday Planning and More on Meeting Consumer Demands

Canada’s luxury retailers, Holt Renfrew and Harry Rosen are expanding their retail footprint in preparation for the arrival of American luxury companies expecting to enter the market. Nordstrom officially opens its first Canadian store in Calgary today and other brands such as Saks, Jimmy Choo, and Tory Burch are on their way. The interest in [...]

Guide: 10 Commandments of Customer-Centric Retailing

As our physical and online environments continue to come together, consumer behavior keeps changing and retailers need to react. Today’s consumers are extremely connected and live a digital lifestyle. They are educated, expect speed and have become extremely demanding. With an overload of mass marketing, some customers have lost trust in retailers and have become [...]