Retail Technology

5 Free Online Courses About Customer Experience

“Good customer experience drives customer loyalty. In other words, companies that deliver a better customer experience tend to retain more of their customers, get more incremental purchases from their customers, and attract more new customers through positive word of mouth.” (Forrester) Great customer experiences are no longer a “nice-to-have”: they are a key [...]

Miami-Dade Beacon Council Honors Mi9 Retail with Technology Industry Award

MIAMI, FLORIDA May 15, 2017 – Mi9 Retail, a leading global supplier of omni-channel retail software, is pleased to announce that it has received the 2017 Beacon Award for Technology.  The 2017 Beacon Award Winners are exceptional achievers who have played important roles in Miami's evolution as a business destination, both historically and currently. [...]

6 Best Practices for Great Omni-Channel Customer Experiences

Studies show that consumers will pay more for great retail experiences. In the age of digital commerce, retailers need to create outstanding experiences to remain competitive. Here are a few best practices to delight your customers and keep them coming back for more with great omni-channel retail experiences. 1. Make it Easy Customers [...]

Replatforming – Total Overhaul or Gradual Update?

To stay competitive in e-commerce, it’s important to periodically assess the effectiveness of your e-commerce platform. Are the tools available to you meeting the demands of your business? Has the design become outdated or ceased to be user-friendly? Have customers expressed frustration with the shopping experience? Is it challenging or time-consuming to make the smallest changes [...]

3 Reasons Why Mobility is the Retailer’s Secret Weapon for Holiday Success

This year, the National Retail Federation estimates that holiday sales will increase 3.7% to $630.5 billion. Are you ready to make the most of the rush? Read on to learn how mobile technology can help retailers serve customers better, sell more and grow loyalty during this critically important time of the year. Point of [...]

The Week in Retail: 8 Books Retailers Should Read in 2016

NRF asked bookstore owners for their book recommendations for retailers. They came up with a list of 8 Books Retailers Should Read in 2016. Paco Underhill’s book “Why We Buy: The Science of Shopping” and "Essentialism: The Disciplined Pursuit of Less” by Greg McKeow are on the list. Find out the other six recommended titles. (NRF.com) [...]

Clienteling IQ Challenge

Test your Clienteling IQ 42% of retail store associates know very little about their most profitable customers in order to engage with them effectively. Clienteling is a perfect example of how technology is helping retailers develop stronger relationships with shoppers. Think you're a Clienteling expert? You're 13 questions away from gaining insight about [...]