Omnichannel

Clienteling IQ Challenge

Test your Clienteling IQ 42% of retail store associates know very little about their most profitable customers in order to engage with them effectively. Clienteling is a perfect example of how technology is helping retailers develop stronger relationships with shoppers. Think you're a Clienteling expert? You're 13 questions away from gaining insight about [...]

The Week in Retail – The Missing Piece of Omnichannel: Returns

Customers expect consistency across shopping channels. As customer expectations for interactions with retailers across sales channels have become more sophisticated, so too have their demands for how returns are handled. Most retailers are still struggling to understand and respond to the return process. Find out some best practices that true omnichannel retailers are [...]

The Week in Retail: The Store of the Future 2020

The future of the store experience is combining the digital experience and physical experience. Whisbi predicts the customer journey in the year 2020. The presentation explores the latest omni-channel innovations in the shopping experience. Click-to-collect, sidewalk shopping, smart mannequins, interactive displaying, connected showroom, augmented reality and many more! These technologies are already used by some [...]

The Week in Retail: Finding the Right Balance Between Offline and Online Presence

Professors at Wharton say that physical stores have advantages that online stores do not. Retailers are starting to realize that when opening new stores the customer experience needs to be reinvented. “It’s hard to get a sense of what a brand stands for from just a website, but a physical store allows potential consumers to [...]