NRF

The Week in Retail – The Missing Piece of Omnichannel: Returns

Customers expect consistency across shopping channels. As customer expectations for interactions with retailers across sales channels have become more sophisticated, so too have their demands for how returns are handled. Most retailers are still struggling to understand and respond to the return process. Find out some best practices that true omnichannel retailers are [...]

The Week in Retail: The Future of Luxury Shopping

When it comes to retail, customer experience is key. Gregory Puoy, a digital marketing expert, has created a brilliant presentation that includes case studies and updated figures on the future of the luxury shopping experience. The presentation emphasizes that digital isn't about changing everything, it should be implemented through little improvements to the overall consumer [...]