The Week in Retail: What Customers Want from Their Omni-Channel Experience

Michael Karg, CEO of Razorfish, discusses what customers want from their omni-channel experience and how retailers can keep up with their customers' expectations. Competition for retailers is rising with the elimination of geographical barriers allowing global brands to be more accessible through their online stores. There is a change in customer behavior and a rise in their expectations [...]

The Week in Retail: Why Retailers Need to Focus on Customer Retention, Millennials and Apple Pay

As more retailers jump on the social selling bandwagon, Twitter is now testing mobile commerce with its new “buy” button on tweets. The new feature is currently available to a small group of users and the first sellers include artists, non-profit organizations and several retailers, including Burberry. The social networking service has partnered with several [...]

The Week in Retail: Going Beyond Traditional Loyalty Programs, Social Selling, and E-Commerce Celebrates its 20th Anniversary

According to the Wall Street Journal, the luxury retail sector will be facing a slowdown as luxury consumption is estimated to grow by 6 percent compared to 7 percent in 2013. It’s time for luxury retailers to re-evaluate their customer loyalty strategies to ensure that they align with their premium products and exceptional customer service. [...]