Luxury Retail

How Technology Can Solve Jewelers’ Biggest Challenges

Like retailers in many other verticals, jewelers are facing hard times. In fact, over 1,500 jewelry businesses closed their doors last year. (National Jeweler) While the jewelry industry has long been dominated by small and midsize stores and chains, the industry’s landscape is evolving. Customers are buying more fine jewelry from [...]

5 Ways Menswear Retailers can Sell More with Clienteling

While clienteling is an applicable skill in nearly all service-focused retail organizations, with my 15 years in retail management in the men’s apparel industry, I thought I would write a little bit about how to apply capabilities of clienteling to the menswear business in particular. As I have discussed in previous articles, clienteling [...]

The Week in Retail: Retail looks good in red, white, and blue!

Almost two thirds of Americans (64.4%) are planning to celebrate Independence Day. They will be spending an average of $71.23 per household. Find out the details of how they plan to celebrate and what they plan to spend on here. (NRF) Hubspot ran an article last year on the 9 Brands That Totally Nailed Their [...]

The Week in Retail: 7 Inspiring Examples of Omni-Channel User Experiences

To implement a successful omni-channel strategy, a retail store needs to determine the key tasks or actions that customers perform throughout the shopping experience, and then let them accomplish those tasks across multiple channels. Aaron Aguis of HubSpot highlights 7 excellent examples from top brands that are successfully implementing omni-channel experiences. They include Disney, Virgin Atlantic, Bank of [...]

Raymark + LJRG: Specialized Operations

NOTE:  Raymark is now part of the Mi9 Retail team. Read the press release here. Excerpted from the RIS Retail Info Systems News article, about Raymark client LJRG, published on March 19 2015. "In the Spring of 2014 the Group unanimously selected Raymark’s end-to-end suite of solutions for point-of-sale (including mobile), clienteling, merchandising, replenishment, open-to-buy [...]

The Week in Retail: Physical Stores Are Here To Stay

A few weeks ago, an article in the New York Times outlined the challenges facing shopping malls and brick & mortar retail. The growth of income inequality, the growth of eCommerce and the excess of commercial space due to over development are contributing factors. (New York Times) Although some industry analysts have questioned the continued [...]