Execution and Training

Guest Blog: What are the essential qualities of the best retail sales leaders?

As discussed in the previous post, What are the essential qualities of the best retail sales professionals?, successful retail salespeople demonstrate attributes, perhaps even we should call them virtues, that add value to every transaction. These retail professionals go beyond providing friendly, efficient and knowledgeable service to strengthening deeper professional and personal relationships. In the [...]

Guest Blog: What are the essential qualities of the best retail sales professionals?

The retail world is changing because the customer is changing, driven significantly by technology. Keeping pace with customers’ speed of adaptation to new technology is a formidable task, and while a competitive necessity, having the “latest” may only last a day. The price of entry for a retail business is having up to date [...]

Six Steps to Successful Cultural Change Management – Part 1

Implementing new technology enables retailers to effectively change the culture of their organization by providing effective in-store capabilities and the management tools required to support the long-term goals of the organization. What should be in this Cultural Change Management Program? There are six key elements to such a program. They include: • Business Impact Analysis [...]