Digital Retail

Video: The Retail Shift

A lot has been written in the media lately about "the retail apocalypse". Some of the most successful brands of the past are now shutting down stores by the hundreds. But, are we really entering a retail ice age? Or, is it a seismic shift? Perhaps retailers who are struggling [...]

Does e-commerce technology evolve through natural selection?

Does technology evolve through natural selection? Or are all successful products simply the result of conscious design, based on customer feedback and preference? Drawing from a study published in the Proceedings of the Royal Society, an article in The Economist recently observed that evolution of technology may not always be deliberate – randomness may [...]

Digital Killed the Retail Star

People argue that digital technology killed the brick-and-mortar retail store by making it easy to shop online. Nothing could be further from the truth. Digital technology and the retail store have combined to create an omni-channel environment that has transformed both customers'  shopping experiences and their expectations. In the past, customers needed to physically drive [...]