Customer Experience

Video: The Retail Shift

A lot has been written in the media lately about "the retail apocalypse". Some of the most successful brands of the past are now shutting down stores by the hundreds. But, are we really entering a retail ice age? Or, is it a seismic shift? Perhaps retailers who are struggling [...]

Little Tikes Makes Big Improvements to e-Commerce Site with Mi9 Retail

MIAMI March 22, 2017 – Mi9 Retail, a leading provider of omni-channel commerce solutions for large and mid-sized retailers, announced today that Little Tikes, a U.S.-based children’s toys manufacturer, has successfully gone live on the Mi9 Retail e-Commerce platform. The new e-commerce solution consolidates Little Tikes’ U.S., Canada, and Parts sites onto one platform, [...]

Clienteling IQ Challenge

Test your Clienteling IQ 42% of retail store associates know very little about their most profitable customers in order to engage with them effectively. Clienteling is a perfect example of how technology is helping retailers develop stronger relationships with shoppers. Think you're a Clienteling expert? You're 13 questions away from gaining insight about [...]