Customer Experience

5 Free Online Courses About Customer Experience

“Good customer experience drives customer loyalty. In other words, companies that deliver a better customer experience tend to retain more of their customers, get more incremental purchases from their customers, and attract more new customers through positive word of mouth.” (Forrester) Great customer experiences are no longer a “nice-to-have”: they are a key [...]

4 Simple Ways to Empower Sales Associates with Mobile Solutions

In today’s mobile-centric world, customers spend so much time doing online product research that they often end up knowing more than sales associates. Is technology, then, likely to one day replace in-store representatives? Cashless stores, not long ago a fantasy, are now becoming a part of the retail picture with world’s largest [...]

6 Best Practices for Great Omni-Channel Customer Experiences

Studies show that consumers will pay more for great retail experiences. In the age of digital commerce, retailers need to create outstanding experiences to remain competitive. Here are a few best practices to delight your customers and keep them coming back for more with great omni-channel retail experiences. 1. Make it Easy Customers [...]

Little Tikes Makes Big Improvements to e-Commerce Site with Mi9 Retail

MIAMI March 22, 2017 – Mi9 Retail, a leading provider of omni-channel commerce solutions for large and mid-sized retailers, announced today that Little Tikes, a U.S.-based children’s toys manufacturer, has successfully gone live on the Mi9 Retail e-Commerce platform. The new e-commerce solution consolidates Little Tikes’ U.S., Canada, and Parts sites onto one platform, [...]

Clienteling IQ Challenge

Test your Clienteling IQ 42% of retail store associates know very little about their most profitable customers in order to engage with them effectively. Clienteling is a perfect example of how technology is helping retailers develop stronger relationships with shoppers. Think you're a Clienteling expert? You're 13 questions away from gaining insight about [...]

The Week in Retail: Competing on Customer Journeys

A very interesting article, Competing on Customer Journeys by David C. Edelman and Marc Singer, presents an emerging marketing model. David uses the example of how his mapped journey with Sungevity Solar company made him a new and happy customer without him really needing to think about it, or evaluate competitors. The entire article is excellent, but the example [...]