Customer Experience

4 Smart Moves Beauty Retailers Are Making Right Now

While some fashion merchants have recently been suffering from the “retail apocalypse”, the beauty industry continues to perform well and is expected to grow exponentially over the next few years (Quartz). Interestingly, new opportunities in the cosmetics sector are also arising: beauty subscription boxes have never been so popular, and some [...]

The Top 3 Reasons Retailers are Struggling – and How You Can Survive the “Retail Apocalypse”

There has been plenty of press lately about “The Retail Apocalypse.” Retailers who were once regarded as market leaders are now closing stores by the hundreds, and others are shuttering their businesses entirely. While “The Death of Retail” makes for sensational, eye-catching (and often, click-baiting) headlines, in reality, many retailers are [...]

5 Free Online Courses About Customer Experience

“Good customer experience drives customer loyalty. In other words, companies that deliver a better customer experience tend to retain more of their customers, get more incremental purchases from their customers, and attract more new customers through positive word of mouth.” (Forrester) Great customer experiences are no longer a “nice-to-have”: they are a key [...]

4 Simple Ways to Empower Sales Associates with Mobile Solutions

In today’s mobile-centric world, customers spend so much time doing online product research that they often end up knowing more than sales associates. Is technology, then, likely to one day replace in-store representatives? Cashless stores, not long ago a fantasy, are now becoming a part of the retail picture with world’s largest [...]

6 Best Practices for Great Omni-Channel Customer Experiences

Studies show that consumers will pay more for great retail experiences. In the age of digital commerce, retailers need to create outstanding experiences to remain competitive. Here are a few best practices to delight your customers and keep them coming back for more with great omni-channel retail experiences. 1. Make it Easy Customers [...]

Little Tikes Makes Big Improvements to e-Commerce Site with Mi9 Retail

MIAMI March 22, 2017 – Mi9 Retail, a leading provider of omni-channel commerce solutions for large and mid-sized retailers, announced today that Little Tikes, a U.S.-based children’s toys manufacturer, has successfully gone live on the Mi9 Retail e-Commerce platform. The new e-commerce solution consolidates Little Tikes’ U.S., Canada, and Parts sites onto one platform, [...]