Customer Engagement

5 Free Online Courses About Customer Experience

“Good customer experience drives customer loyalty. In other words, companies that deliver a better customer experience tend to retain more of their customers, get more incremental purchases from their customers, and attract more new customers through positive word of mouth.” (Forrester) Great customer experiences are no longer a “nice-to-have”: they are a key [...]

5 Strategies Footwear Retailers Should Use to Delight Their Customers

Today’s consumers have a myriad of choices at their fingertips and more access to information than ever before. In just minutes, they can check online reviews or even write some, making the shoe market an increasingly competitive one. Most importantly, clients are powerful enough to either force a store into bankruptcy [...]

Mi9 Retail Releases Agenda and Keynote Speaker for Synergy 2017

MIAMI, FLORIDA May 9, 2017 – Mi9 Retail is pleased to announce that the agenda for the Synergy 2017 customer conference is now available on the Mi9 Retail website.  This year’s event is taking place on September 12-15 at the Ritz Carlton South Beach Hotel in Miami, Florida. Synergy 2017 is all about helping [...]

6 Best Practices for Great Omni-Channel Customer Experiences

Studies show that consumers will pay more for great retail experiences. In the age of digital commerce, retailers need to create outstanding experiences to remain competitive. Here are a few best practices to delight your customers and keep them coming back for more with great omni-channel retail experiences. 1. Make it Easy Customers [...]

The Top 5 Signs Your Retail Business Needs Clienteling

1. Associates are going rogue Have you ever observed what your top selling associates do in a day? Have you ever asked them what they think they do differently from the rest? Often, the top selling associates are doing more than you might think! Aside from great selling skills, top associates often possess entrepreneurial grit, [...]