Customer Engagement

The Week in Retail: What Customers Want from Their Omni-Channel Experience

Michael Karg, CEO of Razorfish, discusses what customers want from their omni-channel experience and how retailers can keep up with their customers' expectations. Competition for retailers is rising with the elimination of geographical barriers allowing global brands to be more accessible through their online stores. There is a change in customer behavior and a rise in their expectations [...]

Guide | The CIO’s Guide to Selecting Software for Jewelry Retail

Every retail vertical is unique and the jewelry market is no exception. Not only do jewelers boast an inventory of the most beautiful gems and diamonds crafted in gold, platinum or silver, but they also offer very specialized services to their customers. As a niche market, jewelers have unique business processes and therefore require jewelry-specific [...]