Cultural Change Management

5 Best Practices about Digital-Physical Mashups in Retail

There have been debates and predictions that digital technology will be the end of and destroy physical retail, however, Darrell Rigby, head of Bain & Company’s Global Innovation and Global Retail does not believe so. Digital and physical retail are moving towards each other instead of only one being pursued or both independently. Many retailers [...]

Six Steps to Successful Cultural Change Management – Part 2

As mentioned in the first post of this two-part series, technology can be used as an effective enabler of a Cultural Change Management Program. Last week, we presented the first three steps that retailers need to take for successful Cultural Change Management. We discussed the goals of a Business Impact Analysis and the importance of [...]

Six Steps to Successful Cultural Change Management – Part 1

Implementing new technology enables retailers to effectively change the culture of their organization by providing effective in-store capabilities and the management tools required to support the long-term goals of the organization. What should be in this Cultural Change Management Program? There are six key elements to such a program. They include: • Business Impact Analysis [...]

What you Forgot to Consider in Planning your Mobile Strategy…

Photo Source: Retail Design Blog Today there is a clear move in the payments industry to adopt mobile point-of-sale (mPOS) technology to either replace or complement traditional POS terminals1. A report on mobile commerce finds that 22% of smartphone-owning consumers have been to stores where tablets are being used as a POS device, with almost [...]