CRM

Crumpler Fuels International Growth with Raymark Retail Solutions

NOTE:  Raymark is now part of the Mi9 Retail team Raymark is thrilled to announce that Crumpler, the iconic Australian bag maker and Official Supplier of Luggage to the 2016 Australian Olympic Team, has selected Raymark’s cloud-based store management software suite for deployment in their stores worldwide. The software initiative is aimed at supporting Crumpler’s [...]

3 Ways to Unlock Hidden Superpowers in Your Retail Associates

In today's omni-channel marketplace, the human touch that sales associates provide is an increasingly important element for brick-and-mortar stores to get right. It's often less expensive and more convenient for customers to shop online, so retailers need to think of new ways to enhance and personalize the in-store customer experience to compete with online businesses, [...]

The Week in Retail: 15 Mind-Blowing Stats About Personalization

Personalizing the shopping experience is a top priority for many retailers in 2015. According to a Forrester survey, 75% of retailers put personalization technology as their top investment priority in 2014. Trends like personalization are beginning to shape the future of retail and a big part of personalization in 2015 will revolve around mobile devices. [...]

Quantifying Clienteling

One of the most commonly asked questions when selecting or implementing clienteling initiatives is, “How do you go about quantifying the results of clienteling efforts?” If we are going to commit to a broad-sweeping change, how can I know if the efforts will work, or are working? While it is a simple question, the answer [...]

5 Tips for Jewelry Retailers to Excel in Omni-Channel Retailing

E-commerce represents a great opportunity for jewelry retailers to extend their brand to digital spaces with an online storefront. Since consumers’ are constantly evaluating their options and interacting with retailers across many channels, it’s critical for jewelers to meet consumers wherever they are. No jeweler should have to manage separate retail systems when expanding their [...]

Raymark Acquires Retaligent

NOTE:  Raymark is now part of the Mi9 Retail team. Read the press release here.  Raymark, a global leader in enterprise retail software solutions, today announced its acquisition of Retaligent Solutions, Inc. ("Retaligent"), a leading clienteling and customer centricity solutions provider in the retail industry. Retaligent's products include sophisticated and integrated retail clienteling, CRM, and [...]