Clienteling

3 Reasons Why Mobility is the Retailer’s Secret Weapon for Holiday Success

This year, the National Retail Federation estimates that holiday sales will increase 3.7% to $630.5 billion. Are you ready to make the most of the rush? Read on to learn how mobile technology can help retailers serve customers better, sell more and grow loyalty during this critically important time of the year. Point of [...]

Clienteling IQ Challenge

Test your Clienteling IQ 42% of retail store associates know very little about their most profitable customers in order to engage with them effectively. Clienteling is a perfect example of how technology is helping retailers develop stronger relationships with shoppers. Think you're a Clienteling expert? You're 13 questions away from gaining insight about [...]

The Week in Retail: Personalizing the Store Experience with Clienteling

The top challenge for store associates is identifying and engaging with the most valuable consumers. Most retailers collect basic customer contact information but fewer than 20% collect store shopping preferences such as size and color. Only 13% of retailers have access to a customer’s browsing history. The article explains how Clienteling is able to gather [...]

The Week in Retail: 22 Books and Blogs Influencing NYC Retail Execs

Find out what NYC retail leaders are reading. Here’s a summary of their recommendations of 22 blogs, books, and newsletters that they’re most likely to suggest to colleagues on the following topics: Leadership, management and culture Digital, tech and innovation Marketing, consumer behavior and trendspotting (NRF) “The tablet revolution has not just reached the retail [...]

The Week in Retail: What Customers Want from Their Omni-Channel Experience

Michael Karg, CEO of Razorfish, discusses what customers want from their omni-channel experience and how retailers can keep up with their customers' expectations. Competition for retailers is rising with the elimination of geographical barriers allowing global brands to be more accessible through their online stores. There is a change in customer behavior and a rise in their expectations [...]