Who is this document for?

This guide is written for professionals in retail organizations who are involved with retail technology decisions. This may include senior executives, information technology, store operations, finance, customer service and more.

What will I learn about?

In this guide, we will take you through the 10 best practices that every customer-centric retailer needs to follow in order to increase loyalty, new customer acquisition, visit conversion, transaction value and to optimize marketing and customer engagement costs.

Mi9 Retail Omni-Channel Best Practices Guide