The Mi9 Mosaic Clienteling solution leverages real-time omni-channel data for a holistic view of customers’ behaviors, preferences, and profile along with social marketing tools like our virtual stylist to engage customers on the go.
Mi9 Mosaic Clienteling is integrated with the suite of Mi9 Retail customer engagement and store operations solutions, providing a complete toolkit for building great retail experiences.
Engaging features such as wish lists, preferences, and a virtual closet, enable you to bank on increased wallet share and improved loyalty.
Delivers Rapid ROI
Mi9 Mosaic Clienteling delivers rapid ROI with tools to capture and retain the best customers, increase basket size and shopping frequency, and improve overall loyalty.
The solution can be deployed on fixed workstations, traditional tills, or mobile tablets, giving associates the freedom to serve customers wherever they need assistance.
Make the solution truly your own by enhancing or adding your own capabilities with apps that can be embedded on the platform’s landing page.
Collect Valuable Data
Mi9 Mosaic Clienteling provides associates with a complete history of each customer’s purchases and maximizes the data gathered while face-to-face with the customer. Collect preferences, contact information, lifestyle information, wish lists, special occasions and more.
Build Customer Loyalty
Build customer loyalty with one-to-one relationship selling by following up a successful sale with offers provided through email, text or even at the point of sale before customers leave the store.
The Secret to Clienteling Success
The internet has changed the way shoppers interact with retailers. The proliferation of showrooming and customers researching products on mobile devices while visiting a physical retail store means that retailers need to work harder than ever before to deliver a great in-store customer experience. A strong focus on customer engagement and creating a personal experience for every client is ultimately what will make the business thrive.
Sales associates who are equipped with clienteling software can access customer profiles that deliver omni-channel customer information on a mobile device. These devices can also be used for mobile POS, extending the return on your hardware investment. The secret to clienteling success is when store associates augment the transactional customer data from retail and online systems with notes and anecdotes that can be leveraged add a truly personal touch to every shopping experience. Combining transactional data and personal reflections from sales associates is what brings the customer profile to life.