Articles

How Technology Can Solve Jewelers’ Biggest Challenges

Like retailers in many other verticals, jewelers are facing hard times. In fact, over 1,500 jewelry businesses closed their doors last year. (National Jeweler) While the jewelry industry has long been dominated by small and midsize stores and chains, the industry’s landscape is evolving. Customers are buying more fine jewelry from [...]

4 Smart Moves Beauty Retailers Are Making Right Now

While some fashion merchants have recently been suffering from the “retail apocalypse”, the beauty industry continues to perform well and is expected to grow exponentially over the next few years (Quartz). Interestingly, new opportunities in the cosmetics sector are also arising: beauty subscription boxes have never been so popular, and some [...]

The Top 3 Reasons Retailers are Struggling – and How You Can Survive the “Retail Apocalypse”

There has been plenty of press lately about “The Retail Apocalypse.” Retailers who were once regarded as market leaders are now closing stores by the hundreds, and others are shuttering their businesses entirely. While “The Death of Retail” makes for sensational, eye-catching (and often, click-baiting) headlines, in reality, many retailers are [...]

5 Free Online Courses About Customer Experience

“Good customer experience drives customer loyalty. In other words, companies that deliver a better customer experience tend to retain more of their customers, get more incremental purchases from their customers, and attract more new customers through positive word of mouth.” (Forrester) Great customer experiences are no longer a “nice-to-have”: they are a key [...]

5 Strategies Footwear Retailers Should Use to Delight Their Customers

Today’s consumers have a myriad of choices at their fingertips and more access to information than ever before. In just minutes, they can check online reviews or even write some, making the shoe market an increasingly competitive one. Most importantly, clients are powerful enough to either force a store into bankruptcy [...]

4 Simple Ways to Empower Sales Associates with Mobile Solutions

In today’s mobile-centric world, customers spend so much time doing online product research that they often end up knowing more than sales associates. Is technology, then, likely to one day replace in-store representatives? Cashless stores, not long ago a fantasy, are now becoming a part of the retail picture with world’s largest [...]