Synergy 2017 2017-07-04T15:34:52+00:00
Time Remaining until Synergy

Join us at Synergy 2017, the Mi9 Retail signature customer event of the year!

At Synergy, you will learn how to create great experiences for your customers and employees,
gain the highest return on investment from your Mi9 Retail solutions,
and network and knowledge-share with industry professionals.

The conference offers exciting keynote and educational sessions designed around your needs and interests that encompass:

Customer success stories

Direct feedback from product experts detailing product functionality

Best practices and insights from industry experts and experienced users

Why Attend Synergy?


Learn about all the sessions, panel discussions, keynotes, and receptions planned for Synergy 2017.


Your fee includes all sessions, networking, events, breaks and meals.


Secure your rooms at the beautiful Ritz Carlton South Beach.


Have an exciting story to tell?  Share your experience at Synergy.


View our sponsors and find out how your organization can get involved to sponsor Synergy 2017.


Day/Time Session Topic/Event Track
9:00 a.m. – 5:00 p.m. Jewelry Group Day – Sessions All Day Jewelry
6:00 p.m. Welcome Cocktail Reception
7:00 p.m. Customer Dinner
Day/Time Session Topic/Event Track
7:30 a.m. – 8:30 a.m. Breakfast
All Day The Expert Bar – Ask the Expert Sessions
8:30 a.m. – 9:45 a.m. Welcome and Opening Keynote: David Sax (author) Topic: How the Physical Store Can Win
9:45 a.m. – 10:15 a.m. Networking Break
10:15 a.m. – 11:00 a.m. General Session: A Message from the CEO
11:00 a.m. – 12 noon General Session: The Store of the Future
12 noon – 1:00 p.m. Networking Lunch
Breakout Sessions – 1
1:00 p.m. – 1:50 p.m. Maximize Your Data ROI Analytics
1:00 p.m. – 1:50 p.m. How to Influence the Customer Journey Customer Engagement
1:00 p.m. – 1:50 p.m. Optimize Your Website to Drive Traffic e-Commerce
1:00 p.m. – 1:50 p.m. SKU Profitability at a Granular Level Merchandise Management
Breakout Sessions – 2
2:00 p.m. – 2:50 p.m. Understand Your Customers’ Behavior Analytics
2:00 p.m. – 2:50 p.m. How Machine Learning can Drive e-Commerce Success e-Commerce
2:00 p.m. – 2:50 p.m. Forecasting 101 Merchandise Management
2:00 p.m. – 2:50 p.m. How to Implement Repair Application Best Practices Store Operations/Jewelry
2:50 p.m. – 3:10 p.m. Networking Break
Panel Discussions
3:10 p.m. – 4:00 p.m. Panel Discussion: Capture and Understand Data in One Holistic View Analytics
3:10 p.m. – 4:00 p.m. Panel Discussion: Payments in an Omni-Commerce World Store Operations/e-Commerce
Breakout Sessions – 3
4:00 p.m. – 4:50 p.m. How to Turn Data into Actionable Analytics Analytics
4:00 p.m. – 4:50 p.m. Best Practices for Engaging the Luxury Customer Customer Engagement/Jewelry
4:00 p.m. – 4:50 p.m. Replatforming: What you Need to Know when Changing your e-Commerce Platform e-Commerce
4:00 p.m. – 4:50 p.m. Streamline the Invoice Matching Process Merchandise Management
6:30 p.m. Cocktail Reception
7:30 p.m. Dinner
Day/Time Session Topic/Event Track
8:00 a.m. – 9:00 a.m. Breakfast
Panel Discussion
9:00 a.m. – 9:55 a.m. Panel Discussion: Top Trends in Retail
Breakout Sessions – 1
10:00 a.m. – 10:55 a.m. Make the Leap from Traditional Reporting to Advanced Analytics Analytics
10:00 a.m. – 10:55 a.m. Go Viral with a Targeted Social Media Strategy Customer Engagement
10:00 a.m. – 10:55 a.m. Luxury Shopping in the Digital Age e-Commerce/Jewelry
10:00 a.m. – 10:55 a.m. Merchant Store Portal and iMerchant Merchandise Management
10:55 a.m. – 11:10 a.m. Networking Break
Breakout Sessions – 2
11:10 a.m. – 12 noon Actionable Analytics Analytics/Jewelry
11:10 a.m. – 12 noon The Role of Change Management in Digital Transformation Customer Engagement
11:10 a.m. – 12 noon Strategies for a Mobile-Optimized Website e-Commerce
11:10 a.m. – 12 noon What’s New in Pricing Merchandise Management/Store Operations
12 noon – 1:00 p.m. Networking Lunch
Breakout Sessions – 3
1:00 p.m. – 1:55 p.m. Targeted Communications Customer Engagement/Analytics
1:00 p.m. – 1:55 p.m. How to Tackle Omni-Channel Challenges Omni-Channel/CRM/e-Commerce
1:00 p.m. – 1:55 p.m. Multi-Dimension SKUs for Apparel and Footwear Merchandise Management
1:00 p.m. – 1:55 p.m. Strategies for Upgrading Merchandise Management
Breakout Sessions – 4
2:00 p.m. – 2:55 p.m. How to Protect Customer Data in a SaaS world Customer Engagement/Security
2:00 p.m. – 2:55 p.m. Best Practices in Discounts and Promotions Store Operations
2:00 p.m. – 2:55 p.m. Intelligent Order Routing Omni-Channel/e-Commerce
2:00 p.m. – 2:55 p.m. Make the Move to the Cloud Cloud
2:55 p.m. – 3:10 p.m. Networking Break
3:10 p.m. – 4:00 p.m. Innovative Retail Strategies to Keep the Store Relevant – Physical, Personal and Mobile Keynote
Breakout Sessions – 5
4:05 p.m. – 5:00 p.m. Create Online Brand Loyalty e-Commerce/Customer Engagement
4:05 p.m. – 5:00 p.m. Improve Customer Engagement with Mobile-Enabled Sales Associate Store Operations/Jewelry
4:05 p.m. – 5:00 p.m. Service and Understand the Omni-Channel Customer Omni-Channel/e-Commerce
4:05 p.m. – 5:00 p.m. Computing in the Cloud – Customer Case Study Cloud
6:30 p.m. Cocktail Reception
7:30 p.m. Awards Dinner
Day/Time Session Topic/Event Track
8:00 a.m. – 9:00 a.m. Breakfast
9:00 a.m. – 12 noon Product Roadmap Overview Sessions
12 noon – 1:00 p.m. Closing Statements/Lunch

Registration Information

Your $995 registration fee includes all sessions, networking, events, breaks, and meals.

As an added bonus at any time, you can register a fourth attendee for FREE when you pay for three full passes.


Hotel Reservations

The Ritz Carlton South Beach
One Lincoln Road
Miami Beach, FL, 33139

Group Rate
Mi9 Retail has secured a competitive group rate at the Ritz Carlton South Beach Hotel for the nights of September 11 – 14, 2017.  Should you like to extend your stay, the group rate will be offered (based on availability) 3 days pre and post the Mi9 Retail Synergy 2017 event.

Telephone Reservations
To make your hotel reservation via telephone, you may call the Ritz Carlton reservations line directly at 800-241-3333 and reference that you are booking your stay for the Mi9 Retail Synergy 2017 event.

Online Reservations
If you prefer to make your hotel reservation online, please use this link to book your hotel room.

Online Reservation Instructions:

  • Click the “Reserve Now” button
  • Indicate your arrival and departure dates
  • Enter the code: MIRMIRA for a room with a king bed and MIRMIRB for a room with two double beds
  • Click the “Check Availability” button
  • Select the room and complete your reservation

Please note:  We have negotiated to have $28 per room night resort fee waived which will be removed from the bill prior to departure.

Reservation Deadline
All hotel reservations must be made by Tuesday, August 22, 2017 to guarantee the Mi9 Retail Synergy group rate.  Room reservations received after August 22, 2017 will be on a space and rate available basis only. Note the room block may sell out before August 22, 2017, so make reservations early to secure the Mi9 Retail Synergy group rate.

Call for Speakers

It was unanimous!  Feedback from Synergy 2016 indicated that everyone loved hearing firsthand stories about customer initiatives.  Tell us your story at Synergy 2017 on a relevant topic that the Mi9 Retail Customer Community would be interested in learning about.

Whether you would like to share your experience regarding a successful initiative with Mi9 Retail or any industry insight that others will find informative, please let us know!


Interested in sponsoring Synergy 2017, the annual Mi9 Retail customer conference?  This year, we are expecting hundreds of attendees!  The event brings together the top technology decision makers from some of the world’s leading retailers – for three days of education, networking, and fun.

Why should you sponsor Synergy 2017?

  • The majority of attendees will be decision makers
  • Vendor Sponsorships will be available to a limited number of sponsors
  • More than 100 leading retailers are expected to attend
  • Hours of networking opportunities provide valuable face time with key prospects

Sponsorship Opportunities
Sponsor attendees will have access to the Vendor Showcase Gallery from 8:30 a.m. to 5:00 p.m. throughout the Conference on Wednesday and Thursday and from 8:30 a.m. to 1:00 p.m. on Friday. The busiest times are typically during session breaks, breakfast, and lunch.


Gold Sponsors

Synergy Event Gold Sponsor

Synergy Event Gold Sponsor

Silver Sponsors

Synergy Event Silver Sponsor

Synergy Event Silver Sponsor

Bronze Sponsors

Synergy Event Bronze Sponsor

Synergy Event Bronze Sponsor

Synergy Event Bronze Sponsor

Synergy Event Bronze Sponsor

Synergy Event Sponsor

Panel Participant Sponsor

Synergy Event Sponsor